IKEA Reviews

Great ideas and great prices.

I´ve purchased from Ikea several times. Good value for money. Last time I faced a problem with a product but it got changed with no problem

I wish I could leave 0 stars. I've been waiting for very short of 2 months for my furniture after a manager at the customer support depart assured me that I would have my delivery on 5/27 which was the first time they changed my delivery date. All the while sending emails confirming delivery. Now it's the 27th and the estimated date is now 6/8 with no guarantees for delivery. DO NOT ORDER FROM IKEA!!!

If i could give this negative stars I would. Item came in damaged. Had to call four times for the replacement parts. No one communicated any of this to me. Asked to speak to a manager and the agent absolutely refused to let me talk to one. She was so rude. I’m so done with this company. Lesson learned, never again. Don’t shop here!

Every time i go to IKEA i always have a great experience, and i also eat some cheap meatballs that are delicious. Much better than other retailers.

I ordered a bed and mattress. Both are standard double size. IKEA std double size is 140 x 200. The mattress I got is 130 x 190.
My main complaint is that when I look for customer services there is no email address, no online form, no chat, only a phone number. In the C21st, from an online service! The phone rings out unanswered every time I call.
The cintact page states that they have made extra effort under covid, but 'extra effort' in Swedish obviously means less contact points.
I have a simple query (with order number) which could be resolved by one email. It is a disgrace that they can't offer that basic customer service.
Phelim

Have used twice during lockdown click and collect at Lakeside and after reading reviews I did worry my order wouldn't be ready or there would be an issue. However both times have been fine had to wait a while when in the car park, but other then that it ran smoothly and items were great.

My first experience at IKEA will be my last. Saturday, March 20, 2021, I drove an hour and a half from my home to IKEA. I was so excited for my first time, as I am a huge lover of interior design and home decor. I went in after some research looking for some clear dining chairs. I fell in love with the TOBIAS chair and had my mind set on getting them. I looked on the website that morning to confirm they were in stock before my drive. After walking through the showroom and grabbing some additional cute things, I went to go and grab the chairs. I find the aisle and bin only to find bottoms and not the tops. I look around to make sure they weren't misplaced and go and ask a team member for help. I looked again on the website, where it showed there was still availability for them. He looks at his tablet and it shows inventory on the chairs are 14. He walks me down the aisle and says, someone might have bought them and forgotten the bottoms that more chairs would be in on Monday. Disappointed, I returned to the showroom to see if any other chairs would work. I saw about 6-7 of the clear TOBIAS chairs on the floor and thought I would ask another team member if those can be sold since I made such a far drive. Again, to my disappointment, floor models cannot be sold unless they are discontinued. She said they can be ordered and shipped to my house, to go back to the self-serve warehouse and have someone build an order for them. I spoke with a manager, who waived the delivery fee, and said I can come pick them up the next day, Sunday, at the store, that they were getting another shipment. So, one person told me Monday, another told me Sunday, the website shows availability on the chairs, and the inventory on the team members tablet showed availability as well. There is so much inconsistency. So, I go ahead and have the team member order the chairs for me to ship to my house since it was a far drive for me. The team member guaranteed the chairs would be delivered by Monday. I hadn't checked my email until Monday morning, to see an email from IKEA, excited, hoping it was shipping details. No, it's an email from SATURDAY, the day I put in the order, stating they are out of stock. The day the team member ordered them for me. So easily my money was taken but they weren't even available. AND to this day, I’m still waiting for them to return my money for them. I am appalled, disappointed and so unsatisfied with my experience with this company. I will never recommend or shop here ever again. Ever. This is so ridiculous.

A large piece was missing in one of the boxes and I have been trying to contact IKEA Customer Service in Belgium for the past 48 hours, unsuccessfully.
Both phone and chat hung up on me, after more than an hour of waiting time.
There is no indication of limited service on their web site, so I don't even know what to do...
VERY VERY POOR SERVICE, #DivorceIKEA

I look at some of these idiots reviews and most of it was their own stupidity. First of all, you're shopping at a cheap company. So, "you get what you pay for". Then you say how you call and speak to people that aren't helpful. Maybe you should call and speak with some respect for other people, that you would like to help you. Stop acting like a Karen or Kyle, in order to try to get help.

When you decide to buy cheap crap, that's your Own Fault!

I've ordered very very basic items that would expect any store/warehouse to have. Frames, tealights, chopping board. After purchase I got a notification saying it would be delivered in 6 weeks time. Tomorrow is the big day, although after reading other reviews I'm not holding my breath! Not sure how you can justify a 6 week wait time for these kind of items?! Furniture I get. This, not so much.

Ikea should stop with online business if they don’t know how to handle it. They confirm me that I will be getting all my 3 item but in the end I was left with 1 item missing. Call the customer care, took another hour and told me there was a glitch on the website. Later I try adding the same product and it’s says you will get it in 2 weeks but I still haven’t got any email regarding my missing product. I would not recommend online order.